Key points
- GST built in: tax type, HSN, returns and e-way bills.
- Udhaar: credit to regular customers, with reminders.
- UPI and split payments as standard.
- MRP and GST-inclusive pricing handled correctly.
- Works on weak internet, with WhatsApp for bills and reminders.
1. GST that actually follows Indian rules
CGST and SGST or IGST from the place of supply, HSN codes, B2B and B2C bills, credit notes, GSTR-1 and GSTR-3B data. Software adapted from another country’s sales tax often gets these details wrong.
2. Udhaar and customer credit
Many Indian shops give credit to regular customers. Good software records it on the bill, shows each customer’s balance and sends polite reminders.
3. UPI first
UPI is now the most common way to pay in many shops. Look for UPI as a payment mode, split payments (part cash, part UPI), a UPI QR on bills, and shift-close totals by payment mode.
4. MRP and inclusive prices
Most Indian retail prices include GST. The software must work backwards from the MRP or selling price to the taxable value correctly, and print MRP where needed.
5. Weak internet
Billing can’t stop when the connection drops. Either choose desktop software that works offline, or cloud software that runs on a basic mobile hotspot.
6. WhatsApp
Customers prefer bills, statements and reminders on WhatsApp. Sending them from the billing screen saves paper and calls.
7. Simple screens for counter staff
Your staff may not be computer experts. Short searches, barcode scanning and keyboard shortcuts matter more than fancy dashboards.
8. Local support
When something goes wrong on a busy evening, you need someone who answers the phone and understands your business.
Quick checklist
| Need | Ask the vendor |
|---|---|
| GST | Show me a local, an inter-state and a B2C bill, and the GSTR-1 export. |
| Udhaar | Show me a credit bill and the customer’s balance. |
| UPI | Show me a split payment and the shift close. |
| MRP | Show me a bill from an inclusive price. |
| Internet | What happens when I switch off the Wi-Fi? |