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Milaan ERP support: we’re here to help
Call or WhatsApp our team, send an email, or raise a request below. Tell us what you were trying to do, and we’ll help you get back to work quickly.
Phone & WhatsApp support
Choose how to reach us
For urgent billing problems, call or WhatsApp us. For everything else, any channel works.
Raise a support request
Describe the problem and we’ll call or message you back during support hours.
What to tell us when you get in touch
Most problems are solved in one conversation when we have a few details up front. A screenshot or a photo of the screen is often worth more than a long description.
If billing has stopped at a busy time, don’t wait to gather everything: call or WhatsApp us straight away and we’ll work through it with you.
Tip: many everyday questions are answered in our help centre and documentation.
- Your business name and registered phoneSo we can find your account quickly.
- Cloud or desktop editionAnd the version, if you’re on desktop.
- What you were trying to doFor example: making a sales return for bill 1234.
- What happened insteadThe exact error message, or a screenshot.
- When it startedAnd whether anything changed just before, like a new printer.
Support questions, answered.
How Milaan ERP support works.
Message us and a real person from our team will reply during support hours.
What are your support hours?
Phone and WhatsApp support runs Monday to Saturday, 9 AM to 8 PM IST. On Sundays, email us and we’ll reply on the next working day.
What is the fastest way to get help?
WhatsApp, especially if you can send a screenshot or photo of the problem. For urgent billing problems, call us.
Can you connect to my computer to help?
Yes. With your permission, our team can guide you over a screen-sharing session. We’ll never connect without your agreement.
Is support included in my plan?
Yes, support is included. Cloud plans include it as part of the subscription; desktop plans include it while yearly maintenance (AMC) is active.
Do you help with printers and barcode scanners?
Yes. Tell us the make and model and we’ll help you set them up with Milaan ERP.
Do you give GST or tax advice?
We help you use the software correctly for GST. Decisions about your tax position should be made with your CA.
Want your team to need less support?
Book a free training session for new staff, or brush up on the features you use most.