Serial & model tracking
Every appliance is tracked by model and serial, from purchase to sale.
- Scan serials at purchase
- Model-wise stock
- Search by serial or phone
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Appliance showroom software that tracks the sale after the sale delivery, install and warranty
Bill a fridge on finance, book its delivery for Saturday, send the installation request and save the serial for warranty, all from one screen. Milaan ERP is built for showrooms where the job isn’t done when the customer pays.
- No credit card needed
- Free data import
- EMI and finance sales
Sharma Home Appliances
Bill #2274 · Finance + UPI
GST invoice
| Item | Qty | Amount |
|---|---|---|
| Double-door refrigerator 253 LModel RD-253 · S/N RF25K90311Delivery booked: Sat, 11 am | 1 | ₹27,990.00 |
| Front-load washing machine 7 kgModel WF-7010 · S/N WM70A44812Installation requested | 1 | ₹31,490.00 |
| Voltage stabiliserFor refrigerator | 1 | ₹2,450.00 |
GST 18% (included)₹9,446.95
Paid now (UPI)₹10,000.00
Through finance, 9 EMIs₹51,930.00
Total₹61,930.00
Printed
Sent on WhatsApp
Warranty saved
Why we built it
Selling an appliance is only half the work
When a customer buys a washing machine, they are also buying a delivery, an installation and a few years of warranty. If any of these goes wrong, they come back to you, not to the brand.
Most showrooms manage this with a billing app, a delivery register, a phone full of WhatsApp chats and a finance company’s portal. Things slip between them. A delivery is missed, an EMI sale is billed wrongly, or a serial number can’t be found when a warranty claim is needed.
Milaan ERP puts all of it in one place. The bill records the serial number, the payment split between cash and finance, and the delivery slot. Your delivery team sees what is going out today. When a customer calls about a fault a year later, you find the product by phone number or serial in seconds.
It is simple to learn for your sales staff, and you can keep an eye on sales and pending deliveries from your phone.
Day-to-day headaches
Where appliance showrooms lose time, and how we fix it
These are the problems showroom owners bring up most often.
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Deliveries tracked in a diary
The delivery boy has a list on paper, customers call to ask when their fridge will come, and some deliveries get missed.
Delivery list for every day
Book a slot while billing. Your team sees today’s deliveries with addresses, and you mark each one done.
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Finance sales billed wrongly
Down payment, finance amount and processing fees are worked out by hand, and the bill often doesn’t match the finance paperwork.
Split payment on the bill
Record down payment and finance amount separately. Track what the finance company still owes you.
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Serial numbers hard to find
A warranty claim needs the serial and date of purchase, but the bill is somewhere in a file.
Search by phone or serial
Every serial is saved with the bill. Find any sale in seconds and share a copy of the invoice on WhatsApp.
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Installation requests forgotten
The customer is promised an installation, but nobody follows up with the brand or technician.
Pending installs in one list
Mark installation needed at billing and close it when done. Nothing is forgotten.
Features
Everything a showroom needs, in one place
The features appliance showrooms rely on most, all in one software.
Finance & EMI sales
Bill sales made through finance companies or card EMI without manual maths.
- Down payment and finance split
- Amount due from financier
- Card EMI as a payment mode
Delivery & installation
Plan deliveries and installations from the bill itself.
- Delivery slot at billing
- Today’s delivery list
- Pending installations
Warranty records
Find warranty details in seconds when a customer calls with a problem.
- Purchase date and serial
- Extended warranty sales
- Bill copy on WhatsApp
Offers & exchange
Run festival offers and old-appliance exchange deals without confusion at the counter.
- Brand or model offers
- Exchange value on the bill
- Start and end dates
Showroom & godown stock
Know what is on display and what is in the godown.
- Stock by location
- Transfer between godown and showroom
- Low-stock alerts by model
How it fits your day
A normal day at a showroom, with Milaan ERP
From the morning delivery run to the evening’s last sale.
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Morning planning 9:30 am
Print today’s delivery and installation list. The delivery team leaves with addresses, phone numbers and the products to load from the godown.
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Stock arrives from the distributor 12:00 pm
Enter the purchase bill and scan each serial number. Stock goes into the godown, ready to move to the showroom floor.
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Afternoon sale 4:00 pm
A family buys a fridge and a washing machine on finance. You bill both with serials, record the down payment, book Saturday delivery and request installation.
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Closing time 8:30 pm
Mark today’s deliveries done, check sales and the amount due from finance companies, and see what needs to go out tomorrow.
GST made simple
Correct GST on every appliance, every time
After the GST changes of September 2025, most large appliances such as air conditioners, dishwashers and larger TVs moved from 28% to 18%. Rates still differ for some items, and big-ticket sales also need e-way bill details when goods move over the limit.
In Milaan ERP every model carries its HSN code and GST rate. Bills are calculated correctly whether the customer pays cash, card or through a finance company, and your monthly figures are ready for your CA.
Tip: When a rate changes, update the item once. The new rate applies from the next bill and old bills stay as they were.
- Right rate for every modelHSN code and GST set once per item.
- GSTR-1 and GSTR-3B summariesExport the month in one click.
- E-way bill detailsReady for deliveries over the value limit.
- B2B invoicesSell to hotels, offices and builders with their GSTIN.
- Purchase registerInput tax from distributor bills recorded as you go.
Pricing
Two simple ways to get started
Choose cloud if you want to see sales and deliveries from your phone. Choose offline if you prefer everything on your showroom computer.
Offline desktop
from ₹9,999 one-time + GST extra
Installed on your showroom computer. Works without internet.
- Four plans, single PC to unlimited LAN users
- Data stays on your PC
- Optional yearly support & updates
Online cloud
from ₹12,999 per year
Use it on any computer or phone. Updates and backups included.
- Three plans, from 2 to 10 users
- Mobile app and daily cloud backup
- 7-day free trial
Prices are before 18% GST. Barcode billing, batch tracking, e-invoicing and multi-location features are in the higher plans. Need more users or a godown login? Compare all plans.
FAQ
Questions showroom owners ask, answered.
Can’t find your question here? Message us and a real person will reply.
Talk to our retail team
We’ll show you finance billing and delivery planning on a call, using your own models.
How do I bill a sale made through a finance company?
Choose finance as one of the payment modes and enter the down payment and the finance amount. The bill shows the full price, and the software keeps track of how much the finance company still has to pay you.
Can I track serial numbers for warranty claims?
Yes. Serials are scanned at purchase and recorded on the sale bill. Search by serial or by the customer’s phone number to find the bill, the date and the model.
Can I plan deliveries and installations?
Yes. Pick a delivery date and slot while billing and mark whether installation is needed. Each morning you get a list of deliveries and installations for the day.
Does it help with e-way bills?
Yes. For deliveries above the value limit, the bill has the details you need for the e-way bill, so you don’t have to type them again.
Can I keep showroom and godown stock separately?
Yes. Stock is kept by location, and you can move items between the godown and the showroom with a transfer entry.
Can I offer exchange on old appliances?
Yes. Add the exchange value on the bill as a deduction. The bill and your reports show the real amount received.
How much does it cost?
The offline desktop plan starts at ₹9,999 as a one-time payment and online cloud plans start at ₹12,999 per year, both before 18% GST. Features such as barcode billing, batch tracking, e-invoicing and multi-location are in the higher plans, so tell us what you need and we’ll suggest the right one.
Can you move my data from my old software?
Usually yes. If you can export your models, stock and customers to Excel, our team will import them during setup.
Related solutions
More for durables businesses
From sale to installation, all on track
Try Milaan ERP in your showroom for 7 days. We’ll help you set it up with your models and show your team how it works, free of charge.